Very knowledgeable, very organized, very capable, very thorough, very open & very honest in their approach to a customer's automotive concerns. They take the time to thoroughly analyze your vehicle, giving you a detailed analysis as they begin their work, updating you with anything unique that presents itself along the way, and once completed, they review each and every part repaired/replaced with you, each and every written detail of the whole process, and give you a projection of what to expect down the road and over time as your history with your vehicle continues. This is by far the best service my wife and I have ever received from any automotive repair business, anywhere...and they're very, very fine people as well! Thank you very much, Dorso's!